Returns & Exchanges

This document concerns returns & exchanges for buying items (as defined in the Terms and Conditions).

Return Period for Buying

7 day return period

Flip Phone offers a 7 day, no questions asked, return policy. Within the first 7 days of receiving your device (as determined by our authorized courier partner) you may elect to return your device to us for a full refund (subject to the terms and conditions set out below). We will organise the courier to collect your phone at no additional cost.

Any and all devices returned under the Flip Phone 7 day return period need to be in the exact same condition as they were sold in. Should the condition be different (ie, Brand New phone having been opened and now excellent) Flip Phone reserves the right to charge a restocking fee.

Any attempted returns outside the 7 day return period will be dealt with on a case by case basis, solely at Flip Phone's discretion. Otherwise, they will be treated as standard warranty claims. Please see the Flip Phone Warranty Policy for more information on warranties.

Refund Methods

All refunds will be processed back using the method of payment used in the original transaction. If you paid by credit/debit card during the original transaction, your refund will be processed to this credit/debit card. This can take up to 14 working days, from the date the refund was processed, to show in your account, depending on your bank.

Should you opt to instead return your phone to purchase another, the refund will be effected as a store credit.