Frequently Asked Questions - Selling your Phone


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I have a phone I want to sell. What’s the process?

Simply click the 'Sell My Phone' button, and fill in your phone details. You'll receive an instant quote which will be emailed to you too. Enter your details and follow the prompts on screen to arrange a convenient collection date. On the day of collection, our courier will overnight the phone to our offices for inspection. You get paid instantly once we've inspected your phone, often within a single business day.

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Is your site secure?

Yes, we use highly secure bank level encryption on all data in transit (HTTPS, TLS) and your credit card information is securely processed by our 3rd party, PCI compliant, credit card processor.

Flip Phone (Pty) Ltd is a registered South African company, with registration number 2018/461562/07 that operates out of 4th Floor, 38 Hout Street, Cape Town, South Africa.

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What personal information do you require?

When selling your phone, we need your bank account details so that we can pay you out speedily, as well as a photo of either your drivers licence or ID and a signed declaration form for SARS purposes. Don't worry - there's no printing and scanning required, we use digital signing technology to make the process as simple as possible.

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What are the benefits of using Flip Phone?

We offer you a completely secure, convenient and on demand way to sell your phone for the best possible price and get paid immediately. All that you need to do is to fill in the phone details and your details then we take care of the rest. After your device has been inspected at our offices, you get paid instantly. No delays.

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If I accept the quote for my phone, how long will it take to get paid?

The ball's in your court here, you choose a date for collection. Once we've collected and inspected your device, you'll be paid via Instant EFT - often within 1 business day. Please note that due to COVID-19, our courier companies might experience some delays. We'll be sure to keep you informed every step of the process, and your phone is always paid out on the same day that it arrives.

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Why use Flip Phone to sell my device?

Quite simple, we are the only service to buy your device and pay you out via instant EFT with a price promise! We collect it, check it against the details you entered on our site, and you get paid generally within one business day. Simple.

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Why can’t I sell my Huawei / Sony / LG?

Currently we only offer selected Apple and Samsung phones, as each Phonesman is thoroughly trained in the details of checking each phone. As we grow, we'll soon be adding more manufacturers to this list.

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What happens if my phone doesn't match the details I've entered?

We'll give you the option to accept an updated quote, or to have your phone couriered back at no charge.