Selling your Phone

Here at Flip Phone, we’re closely monitoring the Coronavirus pandemic and are committed to doing our bit to flatten the curve and keep you safe. We have implemented strict protocols and services when it comes to selling your device with us. Together with our courier partners, all collections are safe and contact-free, from your door to ours. This service is implemented across the entire country on all orders and is completely free. Our internal staff follow strict measures in line with the recommendations issued by the WHO and we are following the guidelines under the current lockdown stage, set out by the national authority.

The Contactless Collection Process:

  1. On arrival, the driver will ring the bell or intercom and announce their arrival and their intention to complete a collection. They will also explain the goods are to be placed on the ground of the premises and for the customer to walk back to a safe sanitary distance (1,5m). This will allow the courier to safely pick up the parcel. He will then place the pre-filled waybill down and move back 1.5 m to allow the customer to sign acceptance of collection.
  2. Our couriers no longer pass the driver’s scanner to the customer to capture a signature. Instead the driver will keep the scanner and after selecting the ‘contactless delivery’ option, they will request the name of the signatory which they will key into the name field on the handheld device. The driver will not capture the signature of the recipient on the device.
  3. Please remember to wash your hands before and after a collection. We also ask that you avoid direct contact with the courier, such as handshakes. This process applies to all collections and will remain in place until further notice.

At Flip Phone HQ

All of our support staff are working remotely, and our processing and dispatching operation is running with a skeleton staff complement. Thanks to the systems we’ve built over time, this wasn’t a disruptive change.

When a phone arrives

In addition to following all of the procedures set out for contactless collection above, when a phone arrives at Flip Phone, our technicians receives it wearing a pair of single use gloves. The phone, and any accessories, are then sanitized completely using a propitiatory cleaning solution that kills the Coronavirus without damaging any part of the phone.

Once the device has been thoroughly disinfected, our technicians then begin our lauded 70+ point check on the device. Once it passes, it’ll be marked for payment on our system, and automatically be paid out before 6PM.

When a phone leaves

When an order is placed, all the procedures for standard contactless handover to the courier are followed. Additionally, each phone receives a further disinfection pass, before being heat sealed and placed in a sealed courier bag.

This ensures that there’s no chance of any contamination during the process. Our courier never touches or handles the contents of the courier bag directly – only the sealed bag itself.

Buying Refurbished Tech

Our dedicated internal staff follow strict measures in line with the recommendations issued by the WHO. Additionally, our courier partners have put safe distancing measures in place for all deliveries. Along with constant hand sanitizing of their hands and wearing the required face masks, upon delivery the contactless process is as follows:

The Contactless Delivery Process:

  1. On arrival, the driver will ring the bell or intercom and announce their arrival and their intention to complete a delivery. They will also place the goods on the ground of the premises and for walk back to a safe sanitary distance (1,5m). This will allow the customer to safely pick up the parcel . The courier will then place the pre-filled waybill down and move back 1.5 m to allow the customer to sign acceptance of delivery.
  2. Dawn Wing no longer passes the driver’s scanner to the customer to capture a signature. Instead the driver will keep the scanner and after selecting the ‘contactless delivery’ option, they will request the name of the signatory which they will key into the name field on the handheld device. The driver will not capture the signature of the recipient on the device.
  3. Please remember to wash your hands before and after delivery. We also ask that you avoid direct contact with the courier, such as handshakes. This process applies to all collections and will remain in place until further notice.

Lastly, a big shout out from all of us at Flip Phone who are extremely thankful for the continued work of our healthcare workers!

If you have any questions during this tough time, please get in touch and we’ll gladly assist where we can.