What do the refurbished phone grades mean?

Now that you’re up to speed on what refurbished means and you know what kind of device you want to buy, it’s time to think about the grades. The condition of the phones are split into different grades to help you understand what to expect when you buy the phone.

At Flip Phone, we have a clear grading system for the phones we sell. This gives our customers a clear indication of what the phone will look like more than anything, as all of the devices are in full working order. So, we sell devices in:

  • Brand New / Sealed
  • Excellent condition
  • Very good condition
  • Good condition
  • Fair condition

This can also be split into grade A for Excellent, grade B for Very Good and grade C for Good condition. All our devices work as they should, but the visual aspect will vary.

  • An Excellent device is the closest you can get to a new phone without paying the price!
  • A very good condition device will only show light signs of wear and tear, but overall, it’ll be in really good cosmetic condition.
  • A good condition device will have moderate signs of wear and tear. There may be a scratch or two on the casing that would show it’s a refurbished device, but this is usually something that can be hidden by a phone cover.

Brand New/Sealed

Exactly what it says on the tin: brand-spanking new.

  • Phone Condition: new
  • What’s Included: any and all accessories typically provided by manufacturer, including headphones, user manual, and/or SIM card
  • Packaging: manufacturer packaging
  • Warranty: full manufacturer’s one-year warranty; review Flip Phone fine print for any and all applicable warranty information

Excellent

Excellent devices work like a new phone. They have been tested and certified according to four criteria: 1) functionality 2) cleaning 3) inspection 4) repackaging.

  • Phone Condition: like new (little to no wear)
  • What’s Included: generic charging cable and power adapter
  • Packaging: generic packaging
  • Warranty: 12 months – review Flip Phone fine print for any and all applicable warranty information

Very Good

Very Good devices also work like a new phone and arrive clean and free of water damage. Though free of cracks or dents, the phone will show light signs of wear.

  • Phone Condition: possible light blemishes on the screen; light scratches or scuffs on back of phone; possible scuff on LCD bezel (if no other signs of wear present)
  • What’s Included: generic charging cable and power adapter
  • Packaging: generic packaging
  • Warranty: 12 Month / 7 day money back guarantee

Good

Good cell phones are 100% functional and will arrive with a screen free of cracks. Signs of use will be evident, however.

  • Phone Condition: minor dings, dents, and possible small scratches on front or back
  • What’s Included: generic charging cable and power adapter
  • Packaging: generic packaging
  • Warranty: 12 Month / 7 day money back guarantee

Fair

Fair cell phones are 100% functional and will arrive with signs of use on the screen and back bezel.

  • Phone Condition: dings, dents, and scratches on front or back.
  • What’s Included: generic charging cable and power adapter
  • Packaging: generic packaging
  • Warranty: 12 Month / 7 day money back guarantee

As the conditions improve, the price for the device will also increase. So, if you have a tighter budget and aren’t fussed about a few scuffs on the body of the phone – opt for good condition and invest in a good cover. If you’re into your tech and want the latest devices in the best possible condition, you’ll want to go for excellent.


There you have it! You know all you need to know to buy a refurbished phone, switch to a SIM only contract and start saving a lot of money. All you need to do is buy a refurbished phone from Flip Phone and you’re set!